Entry Level Customer Service Agent (French Speaker)

Your responsibilities and impact as Customer Service Agent will be:


Assisting customers with their requests by email, phone and live chat.


Collecting and updating customer data.


Providing product information to the customer (e.g. subscription, payment and technical requirements).


Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner.


Skills, qualifications and interests you need to succeed in this role:


EU Citizenship or valid residency card


Native level of French and a good level of English.


Knowledge of the value and impact that a good customer experience can create.


Having a drive for excellence and professionalism.


Living in or willing to relocate to Lisbon for an international career and life experience.


What's in it for you?


A fixed-term contract that is renewable every year.


Working Hours: Full time (40h/week) and rotative shifts


Salary Conditions - You have 2 options



Including free accommodation (shared flat, all bills included): 1040€ gross/month.


Excluding accommodation: 1240€ gross/month



Relocation Package for International Candidates:



Reimbursement of your initial flight expenses after 9 months.


Airport pick-up.


Yearly two-way flight ticket back to your home country (within the EU).


Help in paperwork, opening bank account, etc. upon your arrival.



Extra Perks



Private health insurance after 6 months of contract which is extra to the standard insurance


Free Portuguese lessons, cooking classes, sports activities and social events organized by the company.


Portuguese public holidays and 22 days of paid holidays.



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