Enterprise Service Manager, Professional Services, Korea Job ID: 2722497 | Amazon Web Services Korea LLC
Are you interested in working with the largest enterprise organizations in Korea as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?
The Amazon Web Services Professional Services team is looking for an Enterprise Service Manager (ESM) that can manage the working relationship with large organizations, develop a long-term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, sales of Professional Services, delivery oversight, and program management in those accounts.
Key job responsibilities
Long term development of large, complex, and distributed enterprises
Engage with customers to understand their business drivers and application portfolio
Development of long term Cloud Strategy for customers
Identify & develop specific opportunities and supporting business cases
Deal shaping, including estimations and deal pricing
Contract negotiations & closing
Planning and implementation of a portfolio of projects, including budget & deliverable responsibilities
Mitigation of delivery risks & issues
Overseeing delivery of projects in account, ensuring high quality delivery
Act as single point of contact for customer executives, developing deep, trustful relations
Educate customers on AWS services and translate those into a clear business value proposition
Envision and inspire customers
Coaching customers and partners to be self-sufficient
A day in the life
At Amazon Web Services (AWS), we are helping large enterprises build ML and DL models on the AWS Cloud. We are applying predictive technology to large volumes of data and against a wide spectrum of problems. Our Professional Services organization works together with our AWS customers to address their business needs using AI.
About the team
Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
BASIC QUALIFICATIONS - 7+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree
- IT consulting/ management/ transformation experience in customer-facing roles
PREFERRED QUALIFICATIONS - Experience in cloud based solution (AWS or equivalent), system, network and operating system
- Experience in external or internal customer facing, complex and large scale project management
- Masters/MBA degree preferred
Posted: November 1, 2024 (Updated 1 day ago)
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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