About Us Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.
We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.
About the Role At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant's representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure they're happy and profitable. Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and more. You'll collaborate daily with various Riskified teams, including Product, Analytics, Data Science and Development.
What You'll Be Doing Be the primary point of contact for our most important merchants. Build, monitor, and communicate our KPIs to our clients. Conduct in-depth analysis of our customers' most productive ways to utilize Riskified's solution, including identifying and leading upsell opportunities. Provide strategic analysis and critical thinking as we plan long-term expansion. Work with all other teams within the company to optimize customer experience across our portfolio. Assist new customers as they join Riskified's platform and begin using our services. Qualifications 5+ years of experience in an enterprise client-facing role, with extensive international experience. Superb writing and communication skills. Strong analytical skills, including the ability to identify salient data from multiple sources. Ability to interpret and present complex data clearly and concisely. Great interpersonal skills and a team player. Problem-solver, resourceful and independent. eCommerce/FinTech background and/or experience working in a fast-growth B2B SaaS setting is strongly preferred. Bachelor's degree - preferably in a highly quantitative field. Native English speaker level - MUST.
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