Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta.
We are specialized in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe.
The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.The RoleThe main purpose of the role as Team Leader is being responsible for the day-to-day activities and guidance of their team members.
This requires candidates who can set targets, implement guidelines, and assist with any issues the employees may have. You will review user flagging reports regarding website content It is a very detail oriented role, where stress resistance and concentration are of very high importance.Your daily work will include tasks like these:Be focused on People ManagementContinuous Process Improvement and SLA Management for the clientEnsure 100% compliance to SLAs, including but not limited to Quality, Utilization and Production.Display a high level of confidence in maintaining compliance to both client and company policies, and code of ethics.The project involves moderation of content (images/text/videos) to tag it to accurate labels based on policies for one of the Largest Technology giant.
As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet TAT, Productivity and monthly quality as per the targetIdeal Profile You speak and write English fluently (strong B2).
Experience with Google Ads/SEA/SEM, and for the Team Leader role must have already managed teams (ideally in the BPO industry).
You have a good understanding and level of computer handling skills.
Excellent leadership and problem solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.What's on Offer?Health Insurance & Life Insurance & Family Plan (Spouse and Children)Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal cardPerformance bonusesDevelopment opportunities (move to another project, team leader, quality analyst, HR department)Social events