English Speaking Fraud Analyst for Social Media - Porto page is loaded English Speaking Fraud Analyst for Social Media - Porto Apply locations PRT Porto - Avenida Sidonio Pais Nº 93 posted on Posted Yesterday job requisition id R1484818 Job Title:
English Speaking Fraud Analyst for Social Media - PortoJob Description
Are you fluent in English and seeking an opportunity with the leading BPO worldwide, awarded as the best place to work? Join our team as a Fraud Analyst! As part of this dynamic role, your key responsibilities will involve conducting detailed reviews of user behaviors across various platforms to assess the risk level of users and ensure compliance with established Standard Operating Procedures (SOP).What's in it for you? Competitive salary with benefits package, paid 14 times a year. Meal Allowance. Private Health Insurance. A bright, modern, and exciting place to work. Several training and career development opportunities. Team events.22 paid vacation days.Your job will be great: Regarding Appealing:
Reviewing user behaviour across multiple platforms.Determining the risk level of users based on SOP criteria.Verifying user-provided documents to ensure authenticity and match system records.Making decisions to blacklist or whitelist users based on review outcomes.Post Manual Review:
Conducting in-depth reviews of user behaviour across multiple platforms.Assessing the risk level of users according to SOP guidelines.Identifying and presenting observations related to potential fraud trends to senior team members.Making decisions to blacklist or whitelist users based on review findings.Pending Review:
Analyzing user behavior across various platforms.Evaluating the risk level of users based on established SOP criteria.Identifying and reporting potential fraud trends to senior team members.Making decisions to blacklist or whitelist users based on review results.Customer Escalation:
Investigating reasons for transaction rejections.Reviewing user behaviour across multiple platforms.Assessing the risk level of users and providing standard replies based on SOP guidelines.Managing user status by removing them from the blacklist or adding them to the whitelist as appropriate.Chargeback:
Collecting information through screenshots from multiple platforms.Preparing chargeback representment documents in accordance with specific requirements and templates based on reason codes.Submitting representment through the portal within specified timelines.This position requires meticulous attention to detail, adherence to SOP guidelines, and the ability to effectively communicate findings to senior team members.Required profile: Successful candidates will demonstrate strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process.1 to 3 years of prior fraud manual review experience, preferably in the tech industry.Fluent in verbal and written English (Bilingual or native speaker).Familiarity with fraud trends and chargeback processes.University degree or equivalent educational qualification.Ability to work effectively in a fast-paced team environment.Understanding of payment methods including CCDC, Paypal, and E-wallets.Adaptable and committed to continuous learning.Strict adherence to organizational policies and procedures.High ethical standards and commitment to confidentiality.Basic to intermediate computer literacy skills.To become a part of our Team you need to be: Able to rotate shifts to help address client, customer, and business needs;You are expected to provide background clearance (certificate for highest level of education, references from previous employment, clean criminal record).Job Type: Full-time
Location: On-site - Porto, Portugal
Do you think you have what it takes? Apply now! Who are we? With 280,000 colleagues all over the world, we specialize in creating exceptional customer experiences and driving digital transformation for some of the world's biggest and best companies.
We're fanatical about our diverse and passionate people across the world. We embrace all our different cultures, individualities, and personalities because we recognize that all our differences make us stronger together. Concentrix is an equal opportunity employer, and we process applicants without regard to disability, race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression or any other characteristic.
We show our colleagues how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PRT Porto - Avenida Sidonio Pais Nº 93Language Requirements:
English (Required)Time Type:
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We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture. About Concentrix: We're a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities! Company Overview: In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we're disrupting the market by being absolutely obsessed with making our clients' businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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