You will be responsible for converting leads into Virtual or Physical surveys and then into sales by assessing all move requirements. You will be targeted on converting leads into tangible business. Sales enquiries include web leads, email leads, lead generators, and phone enquiries. Cooperate with sales and operational team members to ensure a smooth coordination of the leads.Respond to consumer leads within a set time frame:Contact customers and collect necessary information, evaluate and probe business opportunities, and use one of the company's preferred providers or technology applications to conduct surveys.Arrange follow-up appointments within a set time.Establish and maintain a strong relationship with the customer.Use the preferred virtual survey tool to evaluate customers' inventory.All virtual surveys are booked through our preferred technology partners on 100% of opportunities; a physical survey will only be organized through a 3rd party if deemed too complicated or high value.Ensure the data accuracy and timely update of sales lead progress in the company's CRM system.Determine the customers' needs and have the responsibility to match these needs with the company's service capabilities.Make follow-up calls to customers on moves and feedback results.Ensure the customer is reassured, understands the move process, and custom formalities.Follow up frequently with the customer to meet service expectations.Look to upsell other services that the company offers.You will be expected to achieve a minimum conversion target from lead to opportunity.Attend to any duties and assume any responsibility as directed by management as and when required.RequirementsPreferred qualifications for this role:A self-starter, with a sense of urgency in driving to reach goals.Able to work in a fast-paced environment and meet tight deadlines.An assertive person with good interpersonal skills, both written and on the phone.A team player who will go the extra mile to secure business.An excellent customer service attitude.Possess customer service or tele-sales experience, ideally in the logistics/mobility industry.You must be positive, flexible, willing to learn, and constantly push yourself to succeed.Demonstrated work ethic and consistent track record of overachievement, including initiative to prospect calls.Ability to adapt, contribute, and succeed in a rapidly changing, fast-paced early-stage company environment.Proficient in the use of Microsoft Office applications.Good English, both written and oral; additional language skills are a plus.Measurement Criteria & KPI's:Lead to Opportunity conversion ratio 52.5%.Virtual Survey 100% of opportunities through our technology applications.Leads in suspect
