Job description Customer Service Representative (m/f) - Porto English Speaking
We are looking for talented people who share our interests and values. Do you focus on the essentials and do what you promise? You are trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important; Are you good at providing exceptional service every day?
Your tasks
Telephone support for customer calls in the mentioned languages
General information and advice on our products and services for existing customers and potential new customers
Processing of our customers' requests and updating in our computer systems (examples: tariff or price plan changes, activation of options or services, change of address)
Identification of potential weak points for continuous improvement of customer service
What you bring
Experience in Customer Service.
Very good command of the English language at a professional level - minimum level C1: English
Interest in telecommunication products
Flexible working hours (Monday to Saturday) from 07:00 to 21:00
Personal strengths: reliability and punctuality
What we offer You
Opportunity to work at the office
Opportunity to join an international and multicultural team.
Attractive salary package.
Have you always dreamed of working in a refreshingly unique and diverse environment? Then we really want to get to know you. Send us your CV
Job Type: Full-time
Ability to commute/relocate:
Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Please Note - At this stage we are only considering applications with relevant contact center experience. Applications without this experience will not be considered. Can you confirm that you have contact center experience?
Experience:
Contact Center: 1 year (Required)
Language:
English at an advanced Level? (Required