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Come and work with us.
Are you
Come and work with us.
Are you English native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon ?
So we have the perfect opportunity for you!
Your future project: join our English Customer Support team.
As a Customer Service Representative in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
Provide professional, friendly and efficient service using multichannel tools (calls, chats and emails)
Be the first point of contact to handle technical support and resolve customer complaints
Technical support: Isolating the issue from hardware, software and subscription and providing an outcome to the customer
Sales support: Help the customer with an ongoing order/cancellation/refund and if needed to downgrade or upgrade their current equipment and/ or plan
Help the customer with order inquiries, shipping and returns
Support underwriters handling their subscriptions
Identify and escalate issues appropriately
Research information and troubleshoot problems using available resources.
Complete daily tasks as allocated in an efficient and timely manner
Maintain accuracy and security of customer information on the database
Monitor and control numerous concurrent tasks in tandem
Proactively and independently work to meet targets and goals
To succeed in the role, you will need to have:
Native or proficient level of English (C2)
Previous experience in customer services
Computer literate
Technical aptitude and the ability to pick up new technology quickly
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Able to follow guidelines and instructions
Ability to keep calm and clear-headed in critical situations
Ability to demonstrate confidence when imparting information or dealing with troubled callers
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Life experience to apply to managing situations
Early adopter of technology
Ability to put callers at ease
Makes the customers feel confident that their needs are being met
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Lisbon, Portugal (OnSite work - Santos)
Benefits.
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Nível de experiência Assistente
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