.Are you English native or fluent with strong communication skills?Looking to make your career in a multicultural environment in the sunny and happy Lisbon ?So we have the perfect opportunity for you! Your future project: join our English Customer Support team. As a Customer Service Representative in this project, your daily responsibilities will include: Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives. Provide professional, friendly, and efficient service using multichannel tools (calls, chats, and emails). Be the first point of contact to handle technical support and resolve customer complaintsTechnical support: Isolating the issue from hardware, software, and subscription and providing an outcome to the customer. Sales support: Help the customer with an ongoing order/cancellation/refund and if needed to downgrade or upgrade their current equipment and/or plan. Help the customer with order inquiries, shipping, and returns. Support underwriters handling their subscriptions. Identify and escalate issues appropriately. Research information and troubleshoot problems using available resources. Complete daily tasks as allocated in an efficient and timely manner. Maintain accuracy and security of customer information on the database. Monitor and control numerous concurrent tasks in tandem. Proactively and independently work to meet targets and goals. To succeed in the role, you will need to have: Native or proficient level of English (C2). Previous experience in customer services. Technical aptitude and the ability to pick up new technology quickly. A motivated and enthusiastic personality. Self-organized, planning, and prioritization skills. Patience, empathy, and a unique ability to manage stress. Ability to work under pressure and adapt quickly to adverse situations. Able to follow guidelines and instructions. Ability to keep calm and clear-headed in critical situations. Ability to demonstrate confidence when imparting information or dealing with troubled callers. Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. Familiarity with ticketing systems. Experience with policy work or help resource project management. Previous, demonstrable experience with the creation of online help resources. Life experience to apply to managing situations. Early adopter of technology. Ability to put callers at ease. Makes the customers feel confident that their needs are being met. Dependable, reliable, and able to perform duties with minimum supervision. Ability to interact positively with peers and supervisors. Must hold EU citizenship or valid work permit for Portugal. Be a local candidate or willing to relocate to Lisbon, Portugal (OnSite work - Santos). Go further with Foundever We believe in memorable associate experiences
