.E-mail Come and work with us.Are you Come and work with us.Are you English native or fluent with strong communication skills?Looking to make your career in a multicultural environment in the sunny and happy Lisbon?So we have the perfect opportunity for you!Your future project: join our English Customer Support team.As a Customer Service Representative in this project, your daily responsibilities will include:Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectivesProvide professional, friendly and efficient service using multichannel tools (calls, chats and emails)Be the first point of contact to handle technical support and resolve customer complaintsTechnical support: Isolating the issue from hardware, software and subscription and providing an outcome to the customerSales support: Help the customer with an ongoing order/cancellation/refund and if needed to downgrade or upgrade their current equipment and/ or planHelp the customer with order inquiries, shipping and returnsSupport underwriters handling their subscriptionsIdentify and escalate issues appropriatelyResearch information and troubleshoot problems using available resources.Complete daily tasks as allocated in an efficient and timely mannerMaintain accuracy and security of customer information on the databaseMonitor and control numerous concurrent tasks in tandemProactively and independently work to meet targets and goalsTo succeed in the role, you will need to have:Native or proficient level of English (C2)Previous experience in customer servicesComputer literateTechnical aptitude and the ability to pick up new technology quicklyA motivated and enthusiastic personalitySelf-organized, planning and prioritization skillsPatience, empathy, and a unique ability to manage stressAbility to work under pressure and adapt quickly to adverse situationsAble to follow guidelines and instructionsAbility to keep calm and clear-headed in critical situationsAbility to demonstrate confidence when imparting information or dealing with troubled callersKnowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographiesFamiliarity with ticketing systemsExperience with policy work, or help resource project managementPrevious, demonstrable experience with creation of online help resourcesLife experience to apply to managing situationsEarly adopter of technologyAbility to put callers at easeMakes the customers feel confident that their needs are being metDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with peers and supervisorsMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, Portugal (OnSite work - Santos)Benefits
