.Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact centre software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.The teamThe Digital Engagement Team at our contact centre is dedicated to enabling agents and supervisors to efficiently manage email, chat, SMS, and social interactions seamlessly. Our primary focus is to deliver exceptional digital-first omnichannel experiences while preserving a personalized human touch. By fully integrating with Five9 inbound and outbound voice solutions, we create connected customer journeys across various channels, including email, chat, SMS, webchat, video, and social messaging apps like Facebook Messenger, Twitter, WhatsApp, WeChat, and more. This integration allows contact center agents to engage with customers through multiple channels during a single interaction, guiding them toward the channels best suited to resolve their issues. Our ultimate goal is to provide a unified and holistic approach to customer interaction, ensuring a consistent and outstanding experience across all digital touchpoints.Role purposeAs an Engineering Manager for our Digital Channels product line, you will lead a team of talented full-stack engineers in designing, developing, and maintaining scalable, cloud-native applications and services for our CCaaS platform. You will work closely with product managers, UX designers, and other engineering teams to deliver high-quality features that meet the evolving needs of our customers. If you are passionate about leading high-performing teams and building digital communications applications, this role is for you.ResponsibilitiesLead, mentor, and develop a team of 5-7 full-stack engineers, fostering a culture of collaboration, innovation, and continuous improvement.Manage team performance, conduct regular 1:1s, and provide guidance on career development and growth opportunities.Drive technical excellence and best practices in software development, code reviews, and design.Provide technical leadership and expertise in building Java-based applications with modern cloud-native patterns.Guide the team in implementing microservices architecture, API integration, and data management strategies.Advocate for best practices in cloud infrastructure, DevOps, and CI/CD processes.Develop and execute the organization's product strategy in alignment with business objectives.Oversee the design, development, and implementation of full stack applications. Ensure adherence to best practices, standards, and security protocols.Collaborate with product managers and stakeholders to define and prioritize the product roadmap for digital channels