At Amazon Web Services (AWS) Professional Services, we're hiring Engagement Managers to lead internal AWS, external partner, and customer teams. Engagement Managers deliver AWS cloud products and services that enable our customers to realize their business outcomes. These professional services engagements focus on AWS solutions to help customers and partners remove constraints and accelerate their journey to AWS.
Key job responsibilities
DELIVERY Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, milestones, budgets, and defining success criteria.
Demonstrate hands-on expertise in project management and agile best practices across large and complex engagements.
Lead project team to achieve customers' business outcomes by managing issues, risks, decisions, dependencies, and action items.
Collaborate with AWS internal stakeholders to seek to understand our customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
COMMUNICATION Excellent presentation, communication, and relationship building skills, across all levels of management.
Interface with various customers and internal AWS stakeholders which consists of senior leadership teams and project-level resources such as SMEs.
TEAMING Proven success in working with dispersed teams and executive leadership in a complex customer environment.
Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
This is a customer-facing role. You will be required to travel to customer locations to deliver professional services when needed.
About the team
Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About AWS
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Minimum Requirements
Experiences in leading and delivering enterprise-level IT engagements
Experiences in leading multiple Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale
3+ years managing product lifecycle as Product Manager role
3+ years of front-end technologist, engineer, or UX prototyper experience
Experience with web, mobile web, or mobile app front-end development for complex workflows and for end users
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