Euronext is the leading pan-European market infrastructure, connecting European economies to global capital markets, to accelerate innovation and sustainable growth. It operates regulated exchanges in Belgium, France, Ireland, Italy, the Netherlands, Norway, and Portugal. With close to 2,000 listed issuers and around €6.6 trillion in market capitalization as of end March 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe's leading electronic fixed income trading markets and is the largest center for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities, and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway, and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.
Job Description
We're hiring for End User Services - On Site Support trainee to implement, monitor, and operate digital workplace technologies (hardware, software, services, SaaS tools). Plan and test patching and upgrades. Provide end-user support for issues and requests escalated from level 1 to level 2.
You will work closely with team leaders and team members required to carry out daily user support activities.
Install and configure computer hardware, software, systems, printers, and other user devices. Respond in a timely manner to service issues and requests. Provide technical support across the company (this may be in person or over the phone).
In addition, you'll need the following key skills:
Degree in an IT-related field - IEFL Level VI
Knowledge and experience of Intune, Windows 10/11, and Microsoft Office productivity applications.
Knowledge of and experience using ticket management tools (JIRA or others).
Strong interpersonal and relationship skills.
Good analytical and problem-solving skills.
Ability to remain calm under pressure, prioritizing effectively.
Collaborative approach to your work.
Fluency in English.
We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
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