End User Computing Specialist (m/w/d)
End User Computing Specialist (m/w/d)We are seeking an End User Computing Specialist (m/w/d), located in Portugal, Porto. How you will make a difference @ FARO Provide first-level technical support to end users, troubleshooting hardware, software, and network issuesInstall, configure, and maintain desktops, laptops, printers, and other end-user devicesAssist in the deployment and management of software applications, patches, and updates to end-user systems ensuring compatibility, security, and optimal performanceAssist in diagnosing and resolving basic hardware, software, and network issuesDocument and track end-user support requests, resolutions, and system changesConduct basic user training and provide guidance on the use of various software applications and hardware devicesStay updated on emerging technologies and industry trends related to end-user computingCollaborate with IT team members to identify and resolve technical issues and provide supportAssist in maintaining an inventory of end-user devices, licenses, and software assetsThis position requires Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent work experienceUnderstanding of computer hardware, operating systems (Windows, macOS), and software applicationsFamiliarity with troubleshooting techniques for desktops, laptops, printers, and other end-user devicesKnowledge of networking concepts (TCP/IP, DNS, DHCP) and understanding of network connectivity troubleshootingStrong communication and interpersonal skills to effectively interact with end users and provide supportAbility to prioritize tasks and manage time effectively in a fast-paced environmentDetail-oriented with a commitment to providing excellent customer serviceEagerness to learn and develop technical skills in the end-user computing fieldCustomer service orientationFARO offers In general, a permanent employment contractMeal Allowance: Enjoy a generous meal allowance of 8.32€ per day.Comprehensive Health Insurance: We provide extensive health insurance coverage for you and your spouse.Generous Vacation Policy: With 22 days of paid vacation.Flexible Working Hours: We offer flexible working hours to suit your schedule.Office Perks: Our office is stocked with free drinks and fresh fruit.Prime Location: Our office boasts a stunning terrace with panoramic views of the city.On-site Coffee Shop: Our cozy coffee shop is ideal for quick breaks or casual meetings.Inclusive At FARO, we are committed to encouraging different perspectives and ideas that foster innovation. We believe that we are strongest with a diverse team of employees.
Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.
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