Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in
defense and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and
experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus' global success and play a vital role in Airbus' transformation journey in
standardization, harmonization, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working/ processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit
of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.
Our purpose defines why we exist: 'We pioneer sustainable aerospace for a safe and united world'
responsabilidades chave
An opportunity for a Employee Support Specialist has arisen within Airbus GBS,
? The selected candidate will join the Airbus GBS Reward Operations Team supporting the Human Resources function.
? The jobholder will be responsible for ensuring an efficient Employee Support and Experience on Personnel Administration, Time Management, Payroll, Social Security and Benefits activities that belong to the Reward Operations area, as essential topics from Human Resources function (HR), on a high-quality level, leading with labor law and rules, Collective Agreements, as well Company requirements.
The main tasks will be:
? Support and meet all those requests raised by the internal employees to the internal customer service at first level.
? Ease handling various Service Now tickets, (even few phone calls and emails) on a daily basis while resolving HR employees issues and requests in a short timespan.
? Expected efficient triage actions may permit the requests to be derived to other RO areas when it has not been able to be solved at the first level.
? Managing different IT tools at once.
? Able to provide clear internal customer service in both Spanish (native) and English.
? Memorize main related areas procedures and manage KDB and documentation for others, to provide a quality service.
? Create and update both Employee Support department procedures and response templates.
? Reporting and KPIs monitoring.
? Analyzing reports, KPIs and detailed data to highlight employee needs anticipation and customized information.
? Facilitate training actions and also knowledge transfer when needed.
? Data Privacy Culture: Ensure the protection of personal data. Ensure a high level of compliance.
competências
Mandatory Languages: Spanish native level / English conversational level
Technical knowledge: Google Workspace and/or Microsoft Office. Mandatory: Service Now, SAP-HCM and/or Workday
Education: Human Resources or Labour Relations or Business Administration or a related discipline at any level.
Experience: At least 1 year in Human Resources / Service Line.
Technical knowledge: Google Workspace and/or Microsoft Office. Mandatory: Service Now, SAP-HCM and/or Workday
Soft skills: Effective communication. Empathy. Patience. Resilience. Ability to handle pressure. Emotional stability and self motivation.
Valuable: Time management and/or payroll knowledge. Experience in manufacturing companies. Spanish culture experience.
principais benefícios
? Diverse career opportunities within Airbus European core countries or in other regions around the world.
? A hybrid working model, allowing you to combine onsite and offsite work.
? A modern office at Parque das Nacões, well connected to public transportation.
? A motivated and fun crew to grow and build and shape the GBS together.
? An intense and exciting onboarding experience.
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