By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.
Job DescriptionPosition Overview: We are seeking a dynamic and strategic Employee Experience Partner to join our People & Places organization.
This role will be critical in shaping the employee experience and driving cultural initiatives across our global workforce of employees.
The ideal candidate will bring a deep understanding of employee perspectives and change management to the development, building, and launching of our most critical and strategic HR projects. Key Responsibilities: Employee-Centric Project Development: Infuse the employee perspective into the development, building, and launch phases of strategic HR projects. Conduct employee surveys, focus groups, and interviews to gather insights and feedback that inform project design and implementation. Partner with the leadership and People & Places team to design and implement employee experience strategies that attract, retain, and engage top talent. Change Management Expertise: In collaboration with People & Places leadership and cross-functional teams: design and implement change management strategies that align with organizational goals and improve the employee experience during transitions. Identify potential impacts of changes on employees and recommend mitigation strategies to ensure smooth transitions. Create resources, toolkits, and enablement materials to assist employees during transitions, facilitating their adaptation to change. Research and share industry best practices and innovative approaches to change management and employee experience to keep the organization competitive. Diversity, Equity, Inclusion, and Belonging (DEIB): Ensure that DEIB principles are integrated into all programs and initiatives. Consider global differences and cultural nuances when designing and implementing programs to foster an inclusive workplace. Cultural Alignment: Align projects with Zendesk's culture, mission, and values, ensuring that all initiatives reflect and reinforce our organizational identity. Act as a culture ambassador, promoting initiatives that enhance employee engagement and satisfaction. Identify and collaborate with change-makers across the organization to enhance employee buy-in and actively participate in initiatives that drive excellence. Communication Strategy: Assist in drafting and executing communication plans related to HR projects and initiatives. Develop clear and engaging messaging that resonates with employees and fosters understanding and buy-in. Stakeholder Engagement: Build and maintain relationships with key stakeholders across the organization to ensure alignment and collaboration on initiatives. Present findings, recommendations, and progress updates to senior leadership and other stakeholders. Performance Metrics and Reporting: Establish metrics to measure the effectiveness of employee experience initiatives and change management strategies. Analyze data and feedback to continuously improve programs and initiatives. Qualifications: Minimum of 7 years of experience in HR, employee experience, change management, or a related field. Proven experience in implementing DEIB initiatives and understanding of global cultural differences. Strong knowledge of change management methodologies and best practices. Exceptional communication, presentation, and interpersonal skills. Ability to work collaboratively in a fast-paced, global environment. Where we work: Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
#J-18808-Ljbffr