.We're building the future of advertising and are looking for the minds to help us do it. Darkroom is a digital growth agency building legendary e-commerce companies and digital experiences. We are a team of industry-leading marketers and best-in-class creatives building LA's fastest-growing marketing agency. We are looking for a highly innovative, data-driven, and creative Retention Marketing Manager, who's motivated by the challenge of working with some of the fastest-growing e-commerce and digital brands. You will work cross-functionally to develop and manage the execution of creative email and SMS marketing strategies that drive customer lifetime value and help our clients grow. This is a fully remote role. This role supports teams working in US Eastern Standard/Daylight Time and should be flexible to support and work in these times. Who You Are: In this role, you will lead a small team within the Retention Marketing Department to strategically develop customized retention (and customer loyalty) marketing strategies that help our clients grow and scale. You're passionate about developing creative customer journey's that drive loyalty and lifetime value. You're passionate about building teams, training them on best practices, and helping them grow into experts. You immerse yourself in scaling personalized email and SMS programs that build deep customer relationships for clients. You have experience working in Klaviyo or similar ESPs. Additionally, you have experience or knowledge of Shopify and its tech stack options such as Wonderment, Octane AI, ReCharge, Yotpo, etc. You have developed SMS and loyalty programming strategies and have experience working with SMS platforms such as Attentive, PostScript, SMSBump, or Klaviyo. You're used to working in a fast paced environment and can project manage multiple tasks at once for yourself, your team and your clients. You love making data driven decisions and excel at turning analytics into actionable SMS and email strategies that drive client revenue. You dedicate time to learning and being on the cutting edge of trends and best practices in the world of DTC marketing. You have experience developing and executing customer loyalty programs that enhance LTV A Day in the Life Serve as the point of contact for select clients, working to develop best-in-class retention strategies. On a weekly basis, you will meet with clients to discuss current and future initiatives. Conduct weekly 1:1's with team members and manage their workload and capacity to ensure their success and client success. Additionally, you will help train team members for success. Develop strategic campaign calendars and prioritize projects and initiatives designed to scale your clients' email and SMS programs. Provide support and guidance to help Retention Associates analyze data, develop winning retention strategies, and create reports for clients happiness
