Educational Travel Bookings Officer (French & Italian) Introduction: The Learning Adventure is a leading educational tour provider for school and university students, operating educational trips across the globe. The company focuses on offering bespoke itineraries that deliver prescribed learning outcomes and unique, engaging activities to inspire the next generation of global citizens. The Learning Adventure is part of the Transforma Travel Group, a leading youth travel company.
The Role: As our Educational Travel Bookings Officer, based in Lisbon, you will play a vital role in planning and operating our educational tours within the EMEA region. This position requires fluency in French, Italian and English in order to successfully book our tailor-made itineraries. Reporting to the EMEA Operations Manager, you will form an integral part of our Operations Team, providing clear communication to teachers and suppliers and working alongside our Sales Team to provide transformative experiences for our school groups.
Responsibilities:
Bookings: working as part of the Operations Team to book and schedule upcoming tours.
Contacting suppliers: developing and maintaining positive relationships with suppliers in order to book various aspects of our bespoke itineraries. This will involve contacting suppliers in English, French and Italian.
Communication: communicate clearly with teachers about upcoming trips, answering their questions and making changes from booking to departure.
Documentation: provide documentation to travelling schools, outlining itineraries, bookings, tickets, and relevant safety information.
Record-keeping: keep efficient records of upcoming tours, including payment schedules, ticket purchases, accommodation details.
Systems: maintain accurate and thorough databases of transportation operators, hotels, guides and providing the Sales Team with relevant information for accurate quoting.
Product development: contribute ideas for exciting trip ideas to show off the EMEA region to more people and give feedback on more efficient Operations processes.
Requirements:
Skills and Experience:
Effective communicator: able to communicate with a wide range of people from different countries, from hotel receptionists to headteachers.
Organised: a careful, organised approach to work is essential for this role. Experience with Word and Excel essential.
Experience: experience in the travel industry is desirable, but not essential.
Well-travelled polyglot: not essential but working knowledge of countries within the EMEA region is desired.
Knowledge of both Italian and French languages is essential – C1 level or above in both languages. Excellent spoken and written English language skills are essential.
Team Player Work Ethic: Collaborative mindset with a willingness to work closely with other team members to provide the best possible customer experience.
Offer:
What you get from us:
Support: We'll invest time in you to allow you to succeed. It is important to us that our team members develop professionally during their time with us.
Opportunity: We are a rapidly growing company in our space and work hard to recruit internally. We expect to move from a medium- to large-sized entity within 5 years.
Fun, growing team: Our global offices are growing – be part of the action and grow alongside us.
Terms: You will be reporting to the EMEA Operations Manager. Flexible working: a remote/in-person hybrid. Salary: Competitive salary, dependent on experience.
Visa sponsorship is not available for this role. You must have evidence of your legal right to work in the European Union.
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