About us
Integrated Marketing Services (IMS) is an integral and vital part of Nestlé's Integrated Business Services (IBS), by delivering valued marketing services as a trusted partner to corporate teams, businesses, and markets, through an internal team of +1000 global digital specialists whom support the operationalization of our brands' marketing strategy at scale.
Position Summary
Act as a key driver of the eBusiness Strategy in the Global Transformation of Nestlé by enabling the activation of IMS' in-house solution 'Content Services' and supporting Markets/Businesses along the Product Content lifecycle (E.g Creation, Adaptation, Distribution and Monitoring of Product eContent Assets across all touchpoints). The Content Services brings marketing scalability, automation, cost efficiency, and speed to markets.
By fostering strong relationships in Nestlé's global and local content landscape and digital ecosystem, the main goal of the eContent Account specialist is to be the interface between Nestlé's Global and Regional stakeholders, Local Markets, and IMS Content Services team, ensuring the following:
Drive adoption of Nestlé's internal content solutions and support in their activationDelivery of World Class ServiceAssess and manage Business/Markets' demand planCoordination of global/regional projects from the planning to the implementationProblem SolvingBring insights based on available dataMaintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalogue, Training materials, Briefs, etc…)Run Regular Operational reviews with internal and external suppliers to track Service Delivery to spot improvement opportunities and guarantee SLAs.Lead periodic meetings with Business/Market to strengthen relationships, seek new opportunities and grow the account.Liaise with Finance & Control team for the correct and timely charge back of services provided to Nestlé Markets/BusinessesEnsure compliance with Nestlé Global standards including effective management of Standard Routines, Market Deployment Toolkit and Control Best Practices.What will make you successful At least 3 years' experience in Marketing and/or Brand management, Content/Digital account managementWorking with high-volume, multi-platform, complex tasksWorking in a corporate and multi-cultural settingGreat understanding of the Digital EcosystemGreat knowledge of Digital Content Production and LifecycleGood knowledge of Branding and Content identityStrong relationship management skillsStrong presentation and/or selling skillsExperience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)Strong Marketing mindsetBusiness drivenEnglish (advanced level)Creative/Media/advertising Agency experience is a plus (not dismissive)
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