We have an exciting opportunity for you to join our team as Analyst within Revenue Services.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
We are seeking a highly motivated and detail-oriented Analyst to join our team. In this role, you will play a key part in analysing data, identifying trends, and providing actionable insights to drive strategic decisions. You will collaborate with internal departmental stream leads as well as cross-functional teams and contribute to reduction of bad debt, increasing customer experience and operational efficiencies.
Objectives to this role: Data Analysis & Insights:Deliver actionable insights by analyzing complex datasets within the first 90 days.Develop detailed reports and dashboards that effectively communicate key trends and recommendations.Efficiency Improvements:Identify at least three opportunities for operational or strategic improvements based on data-driven analysis within the first six months.Stakeholder Collaboration:Establish strong working relationships with internal and external stakeholders to ensure data solutions align with business objectives.Effectively gather and address feedback to refine analysis processes.Performance Monitoring:Create and implement systems to track and evaluate key performance indicators (KPIs) within the first three months.Provide regular updates on performance metrics and ensure insights are delivered in a timely manner.Tool Proficiency:Master the organization's preferred data tools (e.g., Power BI, SQL, Python) and integrate them into workflows within the first 60 days.Strategic Contribution:Contribute to strategic decision-making processes by presenting data-backed recommendations in team meetings or management reviews.Participate in at least one high-impact project that directly influences organizational goals within the first year.Continuous Improvement:Stay updated on industry trends and introduce at least two new techniques or tools that improve the quality or efficiency of data analysis.Responsibilities: Gather, analyze, and interpret complex data from multiple sources.Develop dashboards, reports, and visualizations to communicate findings.Identify patterns, trends, and insights to inform decision-making processes.Collaborate with stakeholders to understand requirements and deliver solutions.Monitor key performance indicators (KPIs) and suggest areas for improvement.Stay updated on industry trends and best practices in data analysis.What do you bring with you: Proficiency in Power BI, with expertise in creating interactive dashboards, managing data models, and optimizing performance.Creating and managing data visualizations and dashboards tailored to business needs.Designing and maintaining robust data models, including relationships, hierarchies, and calculated tables.Writing and optimizing DAX (Data Analysis Expressions) formulas for advanced calculations and custom measures.Developing ETL processes using Power Query to clean, transform, and load data from diverse sources.Managing large datasets with a focus on performance optimization, including incremental refresh, indexing, and query reduction techniques.Implementing row-level security (RLS) to manage data access for different user roles.Integrating Power BI with other tools such as SQL databases, Excel, and cloud platforms (e.g., Azure, SharePoint) for seamless data connectivity.Publishing and scheduling reports on Power BI Service and maintaining shared workspaces.Staying up to date with new Power BI features, including Paginated Reports, AI visuals, and Power BI Apps.Strong analytical and problem-solving skills, with the ability to distil complex datasets into actionable insights while maintaining a keen eye for detail.Exceptional communication skills, both written and verbal, to effectively engage with technical and non-technical stakeholders.A collaborative mindset, fostering strong teamwork across diverse, cross-functional, and cross-cultural environments.Demonstrated ability to adapt and thrive in fast-paced, dynamic settings, with a proactive approach to tackling challenges.A natural curiosity for innovation, staying ahead of trends, and a passion for leveraging technology to enhance decision-making.Experience with or openness to working in cross-cultural settings, understanding diverse perspectives, and valuing inclusivity in the workplace.What do we offer: Attractive compensation packageLearning resources to further develop your skills and knowledgeTuition Assistance Program (*applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in difficult life situationsEmployee reduced-rate shippingGreat career opportunitiesFedEx is one of the world's most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
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