Be part of a dynamic and growing team dedicated to transforming the art experience in living spaces. We specialize in stylish, affordable, and uniquely curated frames and home decor designed by contemporary artists. Our remote-only workforce spans over 25 countries, emphasizing direct communication, collaboration, and mutual support.
Culture
At Americanflat, we thrive in a fast-paced environment that prioritizes efficient communication and timely feedback. Our lean culture focuses on minimizing waste and fostering continuous improvement, valuing each team member's contributions as vital to our success. Together, we achieve ambitious goals and adapt to the ever-evolving landscape with diverse perspectives and bold actions.
About the Role:
We are seeking an E-commerce Operations Generalist to join our team, specifically located in the Lisbon, Santos Area, Portugal. This is an in-house position where you will work closely with our CEO in person, providing essential support for our current business operations while assisting with new e-commerce initiatives.
Your responsibilities will include but are not limited to:
Order Management: Oversee order processing from receipt to delivery, ensuring timely and accurate fulfillment.
Inventory Management: Monitor inventory levels, manage stock replenishment, and assist with inventory audits.
Customer Support: Address customer inquiries and issues promptly, providing exceptional service and support.
Process Optimization: Identify areas for process improvement and implement solutions to enhance operational efficiency.
Collaboration: Work closely with relevant departments to ensure alignment and seamless operations.
Data Analysis: Analyze operational data to identify trends and make data-driven decisions to improve performance.
Reporting: Generate reports on key performance indicators (KPIs) to track operational success and present findings to management.
Project Support: Assist with special projects and initiatives as needed to support business growth.
Qualifications:
Minimum 3 years of proven experience in eCommerce operations, logistics, or related fields, showcasing a strong understanding of the industry.
Hands-on experience with inventory management systems and order fulfillment processes, demonstrating effective inventory control and accuracy.
Strong analytical skills, with the ability to interpret complex data and generate meaningful insights to drive decision-making.
Proficiency in eCommerce platforms and tools (e.g., Amazon, Walmart, Shopify, Target) is essential.
Ability to work both independently and collaboratively, fostering a productive work environment.
Must be based in the Lisbon, Santos area, Portugal and able to commute.
Personal Attributes:
Adaptable, resourceful, and able to navigate ambiguity effectively.
Creative and curious, always seeking better ways to improve processes.
Strong interpersonal and excellent communication skills—diplomatic, tactful, and engaging, with the ability to work effectively in a remote, cross-functional team environment.
Friendly and overall helpful behavior, fostering a positive work culture.
Passion for problem-solving and finding innovative solutions.
Self-motivated and assertive, with the ability to hunt down answers and drive solutions autonomously.
Willingness to adapt to changing priorities, experiment with new strategies, and continuously learn to stay ahead in the rapidly evolving digital landscape.
Perks & Benefits:
Paid time off & Wellness Day
Parental Leave
Bereavement
Defined Career Path
Learning and Development Opportunities
While this role is currently in-house, we may offer a hybrid option in the future.
To submit your application, please introduce yourself and provide a 60-second audio recording explaining why you're the ideal candidate for this role. Applications without audio submissions will not be considered. Kindly use the following link to upload your audio: http://vocaroo.com/
Americanflat is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and welcoming environment for all employees. We encourage candidates from all backgrounds to apply. The final salary offer may vary based on several factors, including the candidate's specific geographical location and compliance with local salary standards and regulations.
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