Clearance Operations: Clearance & Brokerage Operations; Brokerage Administration Services; Clearance Customer Service; Cage Handling; Administration & Support
As a FedEx Clearance administrator, you will work closely with Customs to enable our on-time clearance and delivery. You will ensure checks and processes are completed that result in timely and effective processing of transactions and legal and regulatory compliance. You will work within tight time deadlines in a busy office environment.
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Key responsibilities:
Review shipment data to identify the exact Customer and regulatory requirements, together with the accuracy and completeness of documentation supplied.
Use in-house systems to create timely, accurate, and legally compliant clearance declarations.
Conduct professional calls with customers or government agencies to obtain clarifications when needed.
Take ownership of routine Customer and Customs disputes, taking the actions needed to provide the required and timely resolution.
Establish and maintain effective Customer relationships by highlighting opportunities for customized or alternative services.
The ideal candidate will have:
Fluent in Portuguese (C2) and English (B2-C1)
Team player with a can-do attitude.
Customer focused with excellent communication skills.
Attention to detail and able to work to tight deadlines.
Task orientated with good time management.
Good analytical and problem-solving skills.
Able to make independent decisions based on expertise.
Good Computer skills including Microsoft Office.
Willing to develop in a multinational/multicultural environment.
What we offer:
FedEx offers employees a competitive benefits and reward package including a wide array of formal training and on-the-job learning opportunities.
In joining FedEx, every team member commits to our Purple Promise — to make every FedEx experience outstanding—for the customer and for our fellow team members.
Diversity & Inclusion is more than the workplace. It's the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted.
Being a part of FedEx means you are a part of a global network of solutions that only continues to strengthen its capability to deliver what our customers need anytime, anywhere.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's.
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