E00F0: Operations Support Agent (Id)

We have an exciting opportunity for you to join our team of Operation Support Agents.Who we are:FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.What you will be doing:Ensuring that customers' urgent packages get to the right place, on timeAnswering incoming calls from customers in relation to shipment collection requests and delivery inquiriesChecking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day deliveryEntering data into our in-house tracking systemRunning clear and effective communication and collaboration with the team, your manager, and other operations stationsAdhering to FedEx processes, procedures and controls, and regulatory requirementsWhat do you bring with you:Good communication and social skillsAbility to work in a fast-paced environment with strict timelinesAbility to manage own time effectively with attention to detailWhat do we offer:Attractive compensation packageTraining to get you started and on-the-job learning opportunitiesExtensive learning resources to further develop your skills and knowledgeTuition Assistance Program (*applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in difficult life situationsEmployee reduced-rate shippingGreat career opportunitiesFedEx is one of the worlds most admired companies and trusted brands year after yearBring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx.
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