We invite skilled professionals in Dynamics 365 to explore project-based collaboration opportunities with us. Let's connect and discuss how we can work together!
Key Responsibilities: Lead the technical aspects of the migration from Genesys to Dynamics 365 Contact Center, ensuring the solution aligns with business goals.
Analyze the existing Genesys setup and design equivalent or improved solutions within D365 Contact Center.
Oversee and guide the integration of telephony systems (e.g., voice, IVR) and omnichannel communication tools with D365.
Customize and configure Dynamics 365 to support workflows, case management, and customer service processes, leveraging Power Platform where necessary.
Collaborate with the Power Platform team and developers to implement required customizations and integrations.
Act as the subject matter expert, providing guidance and mentoring to internal team members with limited contact center experience.
Ensure the successful migration of data from Genesys to D365, maintaining data accuracy and integrity.
Provide technical support during user acceptance testing (UAT), ensuring that the system functions according to business requirements.
Work closely with the Project Manager, focusing on the technical delivery, while the PM handles overall project coordination and timelines.
Qualifications & Skills: Knowledge of Dynamics 365 Contact Center with experience in configuring, customizing, and implementing D365 Contact Center solutions.
Migration experience with a proven track record migrating from Genesys (or similar platforms) to Dynamics 365.
Knowledge of telephony integration, including voice, IVR, and omnichannel systems with Dynamics 365.
Ability to configure workflows and automate processes using D365 and Power Platform tools like Power Automate and Power Apps.
Experience in planning and executing data migrations from Genesys to Dynamics 365, ensuring accuracy.
Ability to guide and mentor team members with limited contact center experience.
Familiarity with testing strategies and UAT, providing technical oversight during these phases.
Strong communication skills for liaising with technical teams, stakeholders, and project managers.
Preferred: Dynamics 365 Certifications.
Experience with Azure services.
Previous involvement in large-scale migrations and implementations.
Personal Attributes: Excellent communication and interpersonal skills.
Leadership and mentoring capabilities.
Strong analytical skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
What's next: It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at ****** and we'll be happy to assist!
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