Job Title: Dynamic German-Speaking Customer Service Expert Location: Porto, Portugal
Start Date: 4th November 2024 and 21st November 2024
Are you passionate about delivering exceptional customer service and fluent in German? Join Cross Border Talents' partner, a leading global BPO company, as a Customer Service Expert in beautiful Porto! Help customers by providing solutions, resolving their inquiries, and making a real impact every day.
What Youll Do: Be the voice of the brand: provide outstanding customer support via phone, email, and chatSolve challenges: help customers navigate solutions with efficiency and easeKeep customers happy: offer personalized assistance, ensuring high customer satisfactionCollaborate and thrive: work alongside a fun, vibrant team in a fast-paced, dynamic environmentMeet your goals: achieve key performance metrics and elevate the customer experience What Youll Bring: Fluent in German (C1) and proficient in English (B2)A passion for problem-solving and helping othersFlexibility to work in a rotating schedule (Monday to Sunday, 08:00-19:00, with possible late shifts until 21:00)Willingness to relocate or live in PortoValid EU documents (EU ID, Residence Card, Manifestação de Interesse, Visa consultation) Why Youll Love It: On-site role in Porto work from one of Europes most vibrant citiesCompetitive salary: 1271EUR per month (14 months)Performance bonus: 120EUR monthly for meeting key targetsDaily meal allowance: 7.63EUR per working day Perks & Relocation: Relocating from outside Portugal? Well reimburse your airfare (up to 400EUR) after six months and provide 28 days of hotel accommodation.Already in Portugal? Youll get travel reimbursement (up to 150EUR) and 15 days of accommodation.Join a supportive, multicultural environment with plenty of room to grow your career! Training & Development: Kickstart your journey with 4 weeks of comprehensive training (2 weeks classroom, 2 weeks hands-on) to set you up for success. Ready to take your career to new heights? Apply now and be part of a company that values growth, innovation, and putting the customer first!