Come and work with us.
We are looking for a talented Dutch Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions, as well as measuring the efficiency of each training process and improving metrics.
As a Trainer in this project, your daily responsibilities will include:
Identify training needs by evaluating strengths and weaknesses
Translate requirements into training that will groom employees for the next step of their career path
Build annual training program and prepare teaching plans
Develop or oversee the production of classroom handouts, instructional materials, aids, and manuals
Direct structured learning experiences and monitor their quality results
Acclimate new hires to the business and conduct orientation sessions
Deliver training courses
Assess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behavior
Periodically evaluate ongoing programs to ensure that they reflect any changes
Stay abreast of the new trends and tools in employee development
Alignment with the Client training program and Sitel procedures
Takes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilities
To succeed in the role, you will need to have:
Native or proficient level of Dutch (C2)
Advanced English level (C1 at least) with strong verbal and written communication skills
One or more additional language(s) spoken in the project is a plus
Good organization/ time management skills
Availability to work fully from site (Lisbon) - mandatory
Ability to work with a variety of people from diverse backgrounds
Ability to make fair and consistent judgments and decisions
Ability to solve problems and offer suggestions
Ability to influence behavior
Ability to adhere to all organizational policies and procedures
Ability to give constructive feedback to the agents which lead to performance improvement
Education and experience
College degree or directly related work experience
Essential minimum of 6 months call center experience
Previous teaching or coaching/training experience would be an advantage
Specific Requirements (when necessary)
Availability to travel
Out-of-hours support
Benefits.
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
Watch this video to get a sneak peek of the job in action
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