We are looking for a talented Dutch Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and for managing all phases of training interventions, as well as measuring the efficiency of each training process and improving metrics.
As a Trainer in this project, your daily responsibilities will include:
Identify training needs by evaluating strengths and weaknessesTranslate requirements into training that will groom employees for the next step of their career pathBuild annual training program and prepare teaching plansDevelop or oversee the production of classroom handouts, instructional materials, aids, and manualsDirect structured learning experiences and monitor their quality resultsAcclimate new hires to the business and conduct orientation sessionsDeliver training coursesAssess training effectiveness to ensure incorporation of taught skills and techniques into employees' work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesStay abreast of the new trends and tools in employee developmentAlignment with the Client training program and Sitel proceduresTakes personal responsibility to understand and comply with all company and client Health, Safety, and Security responsibilitiesTo succeed in the role, you will need to have:
Native or proficient level of Dutch (C2)Advanced English level (C1 at least) with strong verbal and written communication skillsOne or more additional language(s) spoken in the project is a plusGood organization/time management skillsAvailability to work fully from site (Lisbon) - mandatoryAbility to work with a variety of people from diverse backgroundsAbility to make fair and consistent judgments and decisionsAbility to solve problems and offer suggestionsAbility to influence behaviorAbility to adhere to all organizational policies and proceduresAbility to give constructive feedback to the agents which leads to performance improvementEducation and experience College degree or directly related work experienceEssential minimum of 6 months call center experiencePrevious teaching or coaching/training experience would be an advantageSpecific Requirements (when necessary) Availability to travelCompetitive wagesPaid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today! Watch this video to get a sneak peek of the job in action
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