Dutch Team Manager For An E-Commerce Company - Lisbon, Portugal

Dutch Team Manager for an e-commerce company - Lisbon, PortugalWe are looking for a talented and accomplished Dutch Team Manager to be responsible for supervising an assigned team to meet or exceed client/corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.As a Team Manager in this project, your daily responsibilities will include:Communicate effectively and regularly with the working group, articulating different types of information (operational/management/etc).Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project.Work as a team, actively collaborating in the development of the advisors' activities.Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall.Undertake formal monthly/quarterly performance reviews.Provide clear direction and guidance to ensure consistent achievement of key performance metrics.Accurate and timely communication of any client issues to Operations Manager.Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company.Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities.To succeed in the role, you will need to have:Native or proficient level of Dutch (mandatory).Proficient level of English (mandatory).A proficient second language will be a plus.Minimum of 6 months of call center experience preferably as Team Manager or product specialist.Evidence of effective interpersonal, coaching, and leadership skills.Excellent telephone, keyboard, verbal and written communication skills.Good numeric and verbal reasoning skills.Effective time management.Ability to organize and prioritize tasks.Must hold EU citizenship or valid work permit for Portugal.Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 8 am to 5 pm).Education and experienceBachelor's degree or directly related work experience.Previous relevant experience as Team Manager.
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