Dutch Speaking Customer Support - Lisbon (Relocation)

Reference: COLI We offer Health Insurance & Life Insurance & Family Plan (Spouse and Children) Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit) Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card Performance bonuses Development opportunities (move to another project, team leader, quality analyst, HR department) Social events The jobAs a Customer Support Guest, you will work by email and phone to manage reservations (requests & complaints, e.g., date change, cancellation, refund process). You will be their first point of contact, and it is therefore important that you enjoy speaking to people and have an understanding of the frustrations some clients might present when they first get through to you.
We are looking for people who have a lot of empathy, patience, and who are good at talking. You will be speaking Dutch, but a good level of English is also required.
Your qualificationsYou speak Dutch at a native level and are fluent in English (B2).
Experience in customer care is an advantage but not a must. Experience in the travel industry is also a plus.
You have a good understanding and level of computer handling skills.
Excellent problem-solving skills with the capability of research and identification of the right information.
You have strong communication and negotiation skills and are service-oriented, professional, and thorough.
If you have any questions about the position, please feel free to send an email to ******. Our recruiters are ready to help answer any questions you may have!

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