Situated in the heart of Lisbon, we are pioneers in the streaming industry, dedicated to delivering exceptional customer advisory services. Our diverse and innovative team thrives on creativity, ensuring that our subscribers receive not just support but also an unparalleled streaming experience. As a Dutch-Speaking Customer Advisor, you'll become an integral part of a dynamic and forward-thinking environment, actively contributing to shaping the ever-evolving landscape of streaming.
Position Overview:
As a Dutch-Speaking Customer Advisor, you'll be the frontline representative for our Dutch-speaking subscribers, offering them invaluable assistance as they navigate the vast and exciting world of streaming. This role allows you to connect directly with users, enhance their streaming experience, and play a pivotal role in the continued success of our services.
Key Responsibilities:
Subscriber Support: Provide top-notch assistance to Dutch-speaking subscribers by addressing their inquiries, offering personalized recommendations, and swiftly resolving streaming-related concerns. Your goal is to ensure every subscriber has a seamless and enjoyable streaming experience.
Effective Communication: Leverage your fluent Dutch skills to communicate effectively with subscribers, ensuring their needs are met and their streaming journey is smooth.
Issue Resolution: Demonstrate your problem-solving prowess by promptly addressing and resolving subscriber concerns, with the ultimate goal of enhancing overall satisfaction and loyalty.
Product Knowledge: Develop and maintain a comprehensive understanding of our streaming platform and diverse content offerings, enabling you to provide accurate and valuable information to subscribers.
Collaborative Teamwork: Engage in seamless collaboration with colleagues and other teams, actively contributing to the ongoing improvement of our customer service practices. Your insights and teamwork will help us continue to deliver outstanding service.
Qualifications:
Fluency in Dutch (both written and spoken): Your ability to engage effectively with Dutch-speaking subscribers and team members is essential for this role.Adaptability to Work: Showcasing your ability to thrive in a work setting, emphasizing effective communication and collaboration with your team, will be key to your success.No Prior Experience Required: This role warmly welcomes candidates with no prior experience, making it an exceptional entry point for those passionate about forging a career in the streaming industry.
Perks:
Work in Lisbon: Immerse yourself in the vibrant culture and beauty of Lisbon as you contribute to the ever-evolving landscape of customer advisory services within the streaming industry. Lisbon offers a unique blend of history, modernity, and picturesque scenery, making it an ideal place to live and work.
? Relocation Package: If you're relocating from abroad, we provide a comprehensive relocation package that covers flight tickets and accommodation assistance, ensuring a smooth transition to your new work environment in Lisbon.
Competitive Compensation: Receive a salary that not only reflects your skills and contributions but also acknowledges your dedication to providing exceptional customer advisory services. Our competitive compensation package ensures that your hard work is recognized and rewarded.
? Health and Life Insurance: Prioritize your well-being with our comprehensive health and life insurance coverage, offering you peace of mind as you focus on advancing your career. We believe that a healthy team is a happy team!
Career Development Opportunities: We're committed to your professional growth and offer various opportunities for training, development, and career advancement. As part of our team, you'll have the chance to grow and evolve within the company, opening doors to new and exciting career paths.
Are you eager to embark on a fulfilling and enriching career in customer advisory for the streaming industry, all set against the captivating backdrop of Lisbon? We wholeheartedly await your application, inclusive of your resume, as you step into a pivotal role within our innovative and customer-focused team. Together, we'll continue to shape the future of streaming services and provide our subscribers with the best possible experience.
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