Dutch Senior Customer Care Consultant For Tech Company

Dutch Senior Customer Care Consultant For Tech Company Lisboa Description

Role Overview
As a Customer Care Consultant, you'll provide tier support to hoteliers, answering their questions and offering tailored solutions. This includes responding promptly via email, phone, and forums, as well as collaborating with our Implementations Team for seamless client onboarding. You'll also focus on customer retention, turning any dissatisfaction into a positive experience. By engaging with hotelier inquiries professionally and assessing needs, you'll contribute to high customer satisfaction and retention.
Key Responsibilities

Support: Address hoteliers' inquiries and escalate complex cases as needed.
Customer Experience: Anticipate and meet client needs while providing personalized service.
Retention: Identify potential churn and collaborate to resolve issues quickly.
Requirements

Located in Lisbon.
At least two years of proven Customer Support or Technical Support experience.
Native proficiency in Dutch.
Previous experience in Hospitality is preferred, but not required.
Offer

Onsite role, located in the center of Lisbon.
Competitive salary.
Incentive commissions.
Free Food Fridays.
Annual hotel allowance.
Training budgets.
Equity.
Gift vouchers for your birthday and Christmas.

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