Dutch Market | Backoffice Specialist

Job Description Your contribution to something big:   -First contact that the customer; - Analyze requests and answer accordingly; - Provide solutions and step by step guides to help customer's with the app usage; - Advise regarding software and app updates; - When necessary, inform customer the best way to get help regarding issues out of our range; - Inform second level support when there are recurrent issues they are not aware of; - Point of contact between the customer and the technical team; - Assist dealerships and customer support when the issue is the App.
  Qualifications What distinguishes you: - Dutch (C1 level) Mandatory; - Fluency in English; - Good communicative competencies, commitment and solutions oriented; - Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry  (interest in modern widgets, e.g.
App customer support, is a plus).
Additional Information What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
  Success stories don´t just happen.
They are made... Make it happen!
We are looking forward to your application!