Dutch/Flemish Inbound Or Outbound Client Advisor

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

Your role
For the second largest energy producer and energy supplier in the Belgian market, we are looking for an Outbound Client Advisor candidate. As an Outbound Client Advisor, you will be responsible for delivering a high level of courteous and efficient customer service across multiple contact channels – phone, mail, chats & social media.

Tasks

Calling prospects via the delivered database / Receiving calls

Active listening to understand the sales opportunities based on the needs of the client

Comparing tariffs from other suppliers

Convincing prospect to become a client

Assisting with the digital contract signing

The agent goes through the contract with the client (online) & assists with the digital contract signing

Proposing/selling other products and/or services such as energy control monitors, boiler maintenance, e-mobility items.

Requirements

Diploma of Secondary Education

Contact center experience is an asset

High proficiency in Dutch/Flemish and fluent in English

PC skills (experience with working with computer systems)

Good writing skills

Customer orientation - Ability to develop and maintain strong relationships with clients

Persuasiveness – to convince others, while using clear explanations and well-formed arguments

Empathy - Understands another person's circumstances, point of view, thoughts, and feelings.

Self-confidence - Confidence in own powers and abilities.

Sales Ability

Willingness to learn

Motivation to learn and do sales

Our offer

Paid training

Fun, people-oriented call centre

Market-based basic salary

Growth opportunities

Relocation Package

Private health insurance

Location
Remote, must be based in Greece

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