Dutch/Flemish Customer Care

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!Your roleFor one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for handling inbound calls, outbound calls, and administrative tasks.Daily tasksCalls are always with priority.To provide customer service:Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.To answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange:Registering and logging into the websiteChange of personal dataOrders did not arriveThe client paid but did not receive chequesRequest for fiscal certificates for taxesTo provide information about the legal conditions of voucher usage.To be the connection between the regions, cleaning companies, and customers.RequirementsFluent in Dutch or Flemish (oral and written)Proficient in EnglishExperience with CRM systems & MS OfficePC skills and very good written skillsDiploma of Secondary EducationContact center experience is an assetSocial-communicative:PersuasivenessCustomer orientationCommunicationEffective listeningIntellectual competencies:Analytical thinkingContinuous learningEmotional competences:Positive thinkingSelf-motivationSelf-confidenceTask-oriented competences:Quality of workFlexibilitySales abilityResult orientationMultitaskingOur offerPaid trainingFun, people-oriented call centerMarket-based basic salaryGrowth opportunitiesRelocation PackageLocationWork from home, Greece#J-18808-Ljbffr