Dutch IT Support - Full-Time Job | Fujitsu Portugal GDC
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
Fujitsu's Global Delivery Centers (GDCs) are a network of state-of-the-art technology hubs in key locations across the globe. GDCs employ highly-trained, highly-motivated people who deliver a wide variety of services from a 24-hour multilingual service desk to specialist app services or data center management.
We're a dynamic mix of agents and architects, technicians, and problem solvers. We come from diverse backgrounds and speak many different languages. Yet we share a culture that brings us together. Our Fujitsu GDCs are growing fast, and we need ambitious people who will grow with us.
Come and work with us!
To join our team in Portugal, we are now recruiting multilingual team members, fluent in English and Dutch, to support the users who contact our service desk.
We are looking for candidates passionate about technology and innovation, customer-oriented, with the ability to multi-task and with great organizational, communication, and interpersonal skills.
Join a multicultural, dynamic, and enthusiastic team of over 1600 colleagues from all over the world!
Role Purpose
To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems, and requests. Provision of 1st line support for incidents.
Key Accountabilities
Technical Capability: Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
Business Awareness: Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first-class service.
Process: Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
Problem Solving: Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.
Service Level: Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
Team Working: Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
Personal Development: Takes ownership of own development and has a development plan in place.
Qualifications - External
Key Education and Experience
Proficiency in Dutch and English
Knowledge of various software and applications (minimum: Windows environment and MS Office package)
Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism, and enthusiasm.
At Fujitsu, you will enjoy:
Competitive salary
Remote Working Available
Employment with the possibility of a permanent contract
Life insurance and private health insurance extensive to children for free and since the first day of employment
Work-life balance with part-time/full-time schedules available and 25 annual leave days
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners
Training and international career progression plan upon hiring
Dynamic and enthusiastic work environment with colleagues from more than 60 countries
The chance to get involved in our Social Responsibility program and participate in several initiatives with a focus on wellbeing, diversity and inclusion, environment, and our community (medical services, Yoga lessons, fresh fruit, volunteering afternoons)
Great Facilities at Central locations well served by public transportation, bicycle access, and services
If you are moving to Portugal, we also offer the support of our Welcome Buddy to help you settle in;
An IKEA voucher to help you build your own home office
…and much more!
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