Dutch Customer Support Agent - Lisbon

Tasks

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Communicating with customers through various channels: email, phone, and chat
Acknowledging and resolving customer complaints
Knowing our products inside and out so that you can answer questions
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints
Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensuring customer satisfaction and providing professional customer support

Requirements

Native or near-native level of Dutch
Good level of English
Availability to live in Portugal - Lisbon
Previous experience dealing with the public will be a plus

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