col-wideJob Description:
For one of the biggest names in tech, we are looking for Customer Service agents. In this challenging role, you will help end clients solve technical problems and answer any questions they may have.
Our ideal candidate is
A natural team player - we believe in supporting and developing our people
Someone who loves to give and receive fantastic customer service - we want you to treat every call, email or social media post as an opportunity to delight our customers
Required skills
Fluent in Dutch
Working proficiency in English
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
Benefits
Excellent benefits package
Multilingual and excellent work environment to provide the customer service
Extensive training
Adaptation to Greek culture and Greek language courses
Internal employee incentives
Located in an amazing office in Greece with excellent transport links
Excellent relocation package with a great support system for non local hires
Extra Private Health insurance
Enjoy life in Greece, there are loads of social & sports events
Location
Remote, must be based in Greece
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