Job Opening: Dutch Customer Advisor for eCommerce Giant Location: Remote, Based in PortugalEmployment Type: Full-time or Part-time, RemoteLanguage Requirements: Dutch & EnglishAre you passionate about providing exceptional customer service and fluent in Dutch? Do you have a keen interest in the world of eCommerce and wish to work for a leading global brand? If you're looking for a flexible remote position, either full-time or part-time, from anywhere in Portugal, we'd love to hear from you!About Us:Join one of the world's leading eCommerce giants, known for its innovation and dedication to delivering outstanding customer experiences. Our Portugal-based team is dedicated to providing top-tier support to our Dutch-speaking customers. Here, you will be part of a vibrant team that values creativity, collaboration, and professional growth.What You'll Do:As a Dutch Customer Advisor, your primary role will be to provide excellent support and guidance to our customers, ensuring a seamless shopping experience. Your key responsibilities include:• Customer Assistance: Respond to customer inquiries via phone, email, and chat, delivering timely and accurate solutions in Dutch.• Order Management: Assist customers with order placement, tracking, and returns, ensuring a smooth and hassle-free process.• Problem Resolution: Troubleshoot and resolve issues related to product information, payments, and account settings with efficiency and empathy.• Feedback Documentation: Record and analyze customer feedback to identify trends and areas for improvement, collaborating with teams to enhance our services.• Brand Representation: Act as a brand ambassador, demonstrating our values and commitment to customer satisfaction in every interaction.• Relationship Building: Build and maintain strong relationships with our customers, offering personalized support and guidance.What We're Looking For:We are looking for a dedicated and enthusiastic individual who possesses the followingqualifications:• Language Skills: Fluent in Dutch and English, with excellent verbal and written communication skills.• eCommerce Knowledge: Understanding of eCommerce platforms and online shopping trends, with a customer-centric mindset.• Customer Focus: Strong passion for providing exceptional customer service and solving problems effectively.• Problem Solving: Analytical thinker with the ability to handle diverse customer inquiries and challenges.• Time Management: Efficiently manage tasks and prioritize responsibilities in a remote work environment.• Team Player: Collaborative attitude with the ability to work independently and as part of a supportive remote team.What We Offer:Joining our team provides a range of benefits designed to support your work-life balance and career development:• Competitive Salary: Attractive salary package with performance-based bonuses.• Flexible Work Hours: Option to choose between full-time or part-time remote work, allowing for a balanced lifestyle.• Career Progression: Opportunities for career advancement within a leading global eCommerce company.• Training Programs: Access to continuous learning and professional development resources.• Innovative Environment: Be part of a company that values creativity, innovation, and cutting-edge technology.• Health & Well-being: Comprehensive health insurance and wellness programs to support your overall well-being.
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