Dutch Customer Advisor For A Video Game Brand - Lisbon, Portugal

Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you ! Your future project: join our Dutch Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: Respond efficiently and effectively to all customers' enquiries within given timescales Develop and maintain a full technical knowledge of the client's products and services Deal with all correspondence as requested/required Accurately log all calls and in line with procedures Responsibly maintain and update all job-related administrative forms Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: Proficient level of Dutch (C1) Intermediate level of English (B1) Previous experience in Customer Service preferred Impeccable communication skills A calm, cool and level-headed attitude in every situation Excellent self-organizing skills A proactive approach and willingness to work on own initiative Ability to work under pressure, in order to achieve deadlines and KPI's Ability to adapt to a continuously changing environment and procedures Knowledge of Microsoft Office Pack (Word, Excel) Must hold EU citizenship or valid work permit Be a local candidate or willing to relocate to Portugal Benefits. Signing bonus Relocation package Competitive wages Paid professional training Employee discounts Private healthcare & dental insurance (after six months of employment) Growth opportunities through various development programs Fun and engaging company-wide initiatives, including our Ever Better wellness program Job stability Life-long skills and experience Excellent work culture Go further with Foundever We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today! Watch this video to get a sneak peak of the job in action