Domestic Operations Coordinator Apply locations: Charlotte, NC
Time Type: Full time
Posted on: Posted 30+ Days Ago
Job Requisition ID: R-100207
Job Description: Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and internationally and obtain Proof of Deliveries (POD) on all orders. Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals. Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments. Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately. Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required. Work with vendor-specific websites to set up and track shipments. Communicate pending work and/or unresolved problems to shift personnel and the operations manager. Prepare rate quotes or shipment costing for internal and external customers. Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations. Enter pickups and route freight. Create rate quotes. Answer telephones and help with inquiries from customers as well as stations and/or agents. Organize and effectively communicate the requirements of our customers to other SEKO stations and agents. Enter new accounts and/or do maintenance on account files when needed. Respond to inquiries regarding entered data. Entering & maintaining customer tariffs in domestic operating system, SEKO RED NA. Process cargo manifests, calculate charges, and coordinate all areas of freight release. Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers. Must be aware of FAA Security program, packaging and crating procedures, and hazardous materials management. Comply with SEKO's C-TPAT Security Profile. Expected to uphold SEKO's Core Values. File documents after entry into the system. Perform other duties as assigned. SEKO Worldwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us SEKO is a client centric company, so it's essential that all of our employees have a customer service ethic which drives everything they do, on top of their individual skill sets.
To ensure we retain our position at the forefront of this exciting and rapidly developing industry, we want to find new people to work with us, who understand our five Core Values and want to share in the future success of the business.
SEKO'S CORE VALUES Respect - for ourselves, all others, and our community Client Focus - we are in business to serve our internal and external clients, and to satisfy their needs Integrity - no compromise, hold self accountable for actions Teamwork - we need to really work together Fun - work hard, play hard
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