Job DescriptionWho we're looking forWe are seeking a dedicated Director for our Sell Business Unit (Zendesk's CRM product) to join the Zendesk team in Lisbon, Portugal. This is an outstanding opportunity to be at the forefront of a strategic partnership for Zendesk & Sell. As the directly responsible individual (DRI), you will lead initiatives to integrate and optimize GTM & ProdDev operations, ensuring that Sell achieves its performance targets. You'll work closely with collaborators across organizations to drive the success of Zendesk's Sell business. You will report into the Corporate Development team, as an incubation hub.
What you'll be doingAct as a DRI for the Sell business, coordinating daily interactions and operations to ensure seamless integration.Develop and implement strategies to improve the effectiveness and efficiency of the partnership.Identify and resolve operational challenges, across ProdDev and GTM, to support collaboration and overall success of Sell.Act autonomously while coordinating across organizations to resolve problems.Monitor and evaluate the performance of the Sell business, ensuring adherence to agreed-upon service level metrics.Sit on, and lead, the Executive Committee that governs the relationship between Zendesk and its partner.Serve as the main contact for all communication and critical issues between Zendesk and its partner.Manage the financial aspects of the partnership, including reporting and payment for revenue sharing, P&L management, cloud cost understanding, and other special projects as necessary.What you bring to this roleDemonstrated ability to develop and implement comprehensive business strategies.Excellent data analysis skills, as well as systems-level awareness and thinking.Foster and maintain strong, trust-based relationships with collaborators, including both external and internal teams.Experience working with engineering and product management teams.Strong communication & writing skills (both written communications & presentation skills), with demonstrated ability to influence.Demonstrated success working across diverse teams and geographies, with the ability to synthesize what may appear to be competing priorities.Ability to navigate ambiguity and apply structured approaches/methodologies to projects.Strong Google Suite & slide skills.SaaS business model and Zendesk product knowledge are a plus.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
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