.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description We are seeking a Director of Product Management with a passion for building customer engagement. This leader will oversee a team of product managers dedicated to enhancing user adoption, onboarding, expansion, and retention. We are looking for a leader to shape and deliver a multi-year expansion and retention strategy in partnership with our partners in Marketing and Success. Who we're looking for: We are on the hunt for a dynamic leader who brings experience retaining and growing customers in a SaaS setting through product led growth. If this is you, you should be able to apply your knowledge to Zendesk and bring industry innovation to bear as we explore and make new bets. The ideal candidate thrives in a fast-paced, cross-functional environment and excels in coordination and candid communication, ensuring that the team moves forward cohesively and effectively. You have a commitment to consistency and a rigorous approach to work in the interest of developing exceptional products and business strategies. In this role, you will be instrumental in forging partnerships with leaders across Marketing, Sales, and Product Growth departments to craft an unparalleled online customer experience. As a key member of the Online Business team, reporting directly to the VP/GM of Online Business within the Marketing organization, your contributions will shape the digital face of our company and enhance our market presence through innovative customer engagement strategies. What you'll do Oversee the development and execution of product strategies that enhance customer engagement and retention, guiding product managers to create exceptional user experiences and using data to drive strategic decisions and continuous product improvement. Ensure that product strategy is communicated effectively throughout the organization, providing regular updates and progress reports to executive leadership and the board. Foster user adoption and loyalty by streamlining onboarding and improving product usability, while advocating for customer needs and integrating their feedback into the product development cycle. Cultivate cross-functional relationships to align all departments, from engineering to marketing, with a unified product vision, ensuring strategies meet market demands and provide a seamless customer journey. Build and lead a strong team focused on customer-centric innovation, encouraging a culture of teamwork and contribution to the organization's success
