Director Hotel Operation - Relocation to Porto (m/f) Contrato Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world's most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a five-star service. Mystic Cruises sails into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once in a lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations. Supervisory Responsibilities: All Head of departments onboard Company Fleet Positions Duties/Responsibilities: Full responsibilities of the Hotel Operation including all aspects as hotel services, food & beverage, finance, shore excursion & administration Develop Cruise Product for the German & French Market Achieving the company KPIs set during the yearly budgets Implementing and supervising company standard operating procedures Responsible for Cruise Industry Compliance Achieving Guest Revenues Adherence to Monthly & Annual costs Implementation and follow-up on company cultures/values Project Supervision & Implementation Supporting training and development programs and objectives Support of HR planning Part of the Emergency Response Team Coordinates activities required to meet Hotel Quality Standards as per SOPs Assists in creating SOPs to ensure processes are followed and quality assurance standards are being met. Final decision on all Hotel Operation related areas Education and Experience: 10 years experience as Hotel Director on board a Cruise vessel Bachelor's degree in a relevant field. Strong Microsoft Office knowledge (Excel expert) Expedition & World Cruise Experiences Speaking German or French is an advantage Required Skills/Abilities: Leading a multi-international team Excellent verbal and written communication skills in English. #J-18808-Ljbffr