Director Hotel Operation (M/F)

Mystic Cruises is an expedition ocean cruise line offering an incredibly intimate view of some of the world's most exciting destinations, including Antarctica, the Arctic region, Northern Europe, and the Mediterranean, in an ecofriendly way, but with all the comfort of a five-star service. Mystic Cruises sails into the heart of landmark cities, as well as to small, exclusive ports where larger vessels cannot enter, to provide our guests once-in-a-lifetime experiences. With a strong commitment to environmental sustainability, Mystic Cruises implemented technological innovations on its ships in order to ensure a minimal impact of its operations.
Supervisory Responsibilities: All Head of departments onboard
Company Fleet Positions
Duties/Responsibilities: Full responsibilities of the Hotel Operation including all aspects of hotel services, food & beverage, finance, shore excursion & administration
Develop Cruise Product for the German & French Market
Achieving the company KPIs set during the yearly budgets
Implementing and supervising company standard operating procedures
Responsible for Cruise Industry Compliance
Achieving Guest Revenues
Adherence to Monthly & Annual costs
Implementation and follow-up on company cultures/values
Project Supervision & Implementation
Supporting training and development programs and objectives
Support of HR planning
Part of the Emergency Response Team
Coordinates activities required to meet Hotel Quality Standards as per SOPs
Assists in creating SOPs to ensure processes are followed and quality assurance standards are being met
Final decision on all Hotel Operation related areas
Education and Experience: 10 years of experience as Hotel Director on board of a Cruise vessel
Bachelor's degree in relevant field
Strong Microsoft Office knowledge (Excel expert)
Expedition & World Cruise Experiences
Speaking German or French is an advantage
Required Skills/Abilities: Leading a multi-international team
Excellent verbal and written communication skills in English

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