Digital Workplace Messaging Team Lead Apply
Locations: Lisbon, Portugal
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR00012627
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin to improved patient outcomes and reduced care costs. Convatec's revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec Group .
At Convatec, we're transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We're aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Digital Workplace Messaging Team Lead, and you'll do the same.
The position of Messaging Team Lead integrates our global Digital Workplace team inside IT Operations area. The role includes leading a small team of highly skilled engineers, and therefore act as an escalation point for all matters regarding Messaging. It is also expected that this person actively participates in project-related work, being seen as a subject matter expert in all matters related to Messaging, eventually supporting the Architecture team in technical decisions.
The position requires a thorough technical knowledge of Microsoft Exchange and Exchange Online, since they will be accountable for timely resolution of incidents, proactively identifying areas of improvement, and ensuring the proper documentation and training is available to all stakeholders.
Key Responsibilities and Authority
Lead and manage people including regular 1:1 sessions, appraisals, and coaching.
Develop and sustain long-standing relationships with internal teams and company-approved vendors.
Support communication with resellers and vendors.
Meet with suitable vendors to assess their products.
Follow Corporate Compliance and enforce defined policies ensuring best practices.
Identify and mitigate potential risks.
Licensing governance related to area of expertise.
Tracking contract renewal dates and support renewal processes.
Ensure Messaging team SLAs are achieved as defined by ITSM Governance Team.
Provide the necessary report (KPI) to DW Manager.
Identify improvements to the current architecture and services.
Participate in project delivery.
Key Requirements
Minimum of 5 years experience managing and maintaining Microsoft Exchange and Exchange Online solutions.
Experience troubleshooting Messaging problems (global organizational and technical level).
Experience in end-to-end troubleshooting of messaging flows.
Knowledge in licensing of major vendors (Microsoft, Zoom, etc.).
Knowledge of compliance reporting.
Experience with service administration portals for assigning licenses and monitoring installed software.
Experience in auditing from vendors.
Preferred knowledge on: Exchange, Exchange Online, Postfix, Postmark, SPF, DMARC and DKIM, MS Teams, MS Teams Voice, ITIL, Service Now, Confluence, and Jira.
Experience with SAP preferred.
Good stakeholder engagement and management skills.
Good customer and business focus.
Excellent communication and interpersonal skills.
Problem-solving abilities to see issues through to resolution.
Ability to manage conflict and understand others.
English advanced level, both written and spoken.
Education / Qualifications
Undergraduate/Graduate degree in IT or equivalent experience in Microsoft Messaging solutions.
Ideally formal education and certification in Microsoft Exchange, Microsoft Teams Voice, ServiceNow modules and associated business processes (ITIL, PMP).
Our products make a big difference every day. So will your contribution. The work you do will mean more because it'll make things better for your team, our business, or our customers' lives. It'll inspire you to deliver to your very best. And we'll be right behind you when you do.
This is a challenge more worthwhile.
This is work that'll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email, or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at ****** .
Equal Opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics, or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
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