Job Type: Permanent
Build a brilliant future with Hiscox
About us: HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth. In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Team: Hiscox has an established operations centre in Lisbon with almost 40 people working for the Spanish Business. This is an exciting opportunity to become an integral member of a fast-growing business unit. The volume of business is rising rapidly, and career opportunities are excellent should individuals demonstrate the skills and success in their roles. The development plan for Hiscox Spain is very ambitious for the next few years and it is expected that the team will grow at the same pace as the business.
The Role: The Digital Product Owner is a business representative with a strong delivery background, empowered to shape and direct the development of our products/services in a way that maximises business value. Is also responsible for Value Stream outcomes, prioritising the work of the team and accepting the solution. The Product Owner will act on our digital channels through several products such as Broker, Client and Direct Portals.
Key ResponsibilitiesManage a team of 3 Business Analysts.Work in collaboration with the Digital Value Stream Sponsor and Business Analysts to define Epics, MVPs and user stories.Own the user experience and product direction for their platform/application.Act as the primary business representative to Value Stream(s) to connect business and technology.Make on-the-spot decisions on scope and requirements.Be responsible for the product backlog, story prioritisation and acceptance criteria.Work with Solution Architects, Developers and Business Analysts to plan sprints.Have a thorough understanding of digital processes and be able to identify areas for process improvement.Support process streamlining and standardization.Build strong productive customer-focused relationships with the Business, the Squad and third parties.Be an independent thinker, and a key contributor in supporting project management towards successful delivery of projects.Hold requirements gathering sessions, capture meeting minutes, follow up on action items, report backlog status, and own product documentation.Manage scope creep and clearly communicate with stakeholders on feasibility and effort analysis.Review test cases and test plans from the System Test team, negotiate testing scope and timelines, review test scripts, and review defects raised.Drive the UAT with the business users, which includes performing some parts of the UAT, providing test scenarios and training to the business users, and reviewing defects raised.Maintain risks and issues logs and actively manage the mitigation strategies.Person SpecificationThis role will suit you if you are comfortable working in a fast-paced environment and enjoy delivering enhancements or solutions that drive real business benefit on our digital channels. You will need to be able to think on your feet, and ruthlessly prioritise a development backlog and ensure the squad & your team are clear about the priorities.
Must havesPassionate about delivering exceptional customer service.Results driven, with the energy and determination to succeed in a fast-paced environment where the pace of response and leadership is critical to success.A proactive approach and a 'can do' attitude.Excellent communication and interpersonal skills with the ability to diffuse difficult situations.Creative, proactive, logical and innovative and will not just accept the status quo.Comfortable with engaging directly with our broker/insured who are the end users of our applications.Experience in setting up and constantly refining processes and procedures.Can demonstrate ability to prioritise and organise workload to meet tight deadlines.Evaluate the implications of various options before deciding and take accountability for decisions.Experience of working in an Agile organisation.Excellent English written and verbal communication skills, capable of working with people at all levels within and external to the business.Ability to combine "soft" influencing, persuasion and consultancy skills with "leadership" qualities that encourage business leaders to positively respond to questions, and requests to meet deadlines.Have well developed analytical, problem solving and root cause identification skills.Experience of working within a newly formed team, driving stability, performance & individuals' development.Nice to haveUnderstanding of Insurance processes and terminology is an advantage.Speaking Spanish would be a real advantage.Why Hiscox?Healthy work-life balance with our 35h/week and hybrid working system.Holidays: 25 days + 2 Hiscox Days (Extra two Annual Leave).Health insurance, gym allowance, pension plan etc.After 5 years work 1-month sabbatical leave.Team spirit with many opportunities to engage and an open culture.Work with amazing people and be part of a unique culture.
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