.About GroupMGroupM is the leading global media investment management operation serving as the parent company to WPP media agencies including Mindshare, EssenceMediacom and Wavemaker, each global operations in their own right with leading market positions. GroupM's primary purpose is to maximize performance of WPP's media agencies by operating as leader and collaborator in agencies' business strategies, product and services development, trading, content creation, digital, finance, proprietary tool development and other business-critical capabilities.GroupM's focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people by making advertising work better for all.Discover more about GroupM at www.Groupm.ComAbout The RoleGroupM is seeking for a Digital Manager to join our team. In this role, you'll be responsible for overseeing all aspects of digital services while maintaining a holistic view of the client's needs. Your primary focus will be on ensuring the quality of service delivered in the digital realm, driving customer satisfaction, and generating new business opportunities. You'll closely monitor the client's business, proactively identifying areas for improvement and growth, and collaborating with cross-functional teams to deliver exceptional results that align with the client's objectives.Key ResponsibilitiesClient Management and Strategy Development:Maintain a holistic view of the client, monitoring their business and the quality of digital service delivery.Develop digital strategies and conduct internal debriefs (solution design); Manage priorities with clients and the Client Lead team; Support the definition of SOW and key processes for each client; Provide support to campaign managers when needed.Managing the investment of a portfolio of clients, from strategic planning to the delivery of results.Service Delivery and Optimization:Ensure excellence in delivery, monitoring optimization efforts; Liaise with other digital services and programmatic solutions teams; Identify opportunities for case studies, tests, and other initiatives; Plan and purchase non-programmatic media (National Publishers, Criteo, RTB, etc.).Business Growth and Profitability:Identify and develop new opportunities for growth; Focus on results and profitability of digital offerings (effort vs. outcome); Generate new business for the company
