.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice. Job Description At Zendesk, we create a service-first CRM company that builds powerful, customizable software designed to improve customer relations. We are growing our software engineering presence across multiple products and are looking for a Devops Engineering Manager to join us on this journey. You will have the opportunity to work in a dynamic, fast-paced, and innovative environment that values collaboration, personal growth, and high-quality code. Job Description As an Engineering Manager, you will be responsible for expanding and leading a distributed team of devops and infrastructure engineers, fostering healthy relationships, collaboration and engagement, while overseeing the infrastructure and devops processes of our WFM team. Your role will also involve mentoring and coaching team members, conducting performance evaluations, and finding opportunities for process improvements and innovation. Ultimately, your goal will be to ensure that your team delivers high-quality, scalable, and efficient systems that drive business success. What you'll be doing? Lead the recruitment and staffing efforts by partnering with the recruitment team. You will have regular, open, action-orientated 1:1s with your reports and set goals that will bring them to the next level and further their careers. Manage the devops team to support the next generation of WFM solutions. Collaborate with other engineering teams and other functional areas, including product management and customer-facing teams, to understand business and technical requirements and translate them into technical solutions. Manage and prioritize the team's work to ensure timely delivery of high-quality solutions that meet business requirements. Contribute to discussions on the technical roadmap by advocating for scalability, reliability, and efficiency for the team. Have a hands-on approach to management and work alongside the team to solve problems and implement the best solutions. Develop and maintain the team best practices for devops and infrastructure management to ensure high reliability, scalability, and maintainability. Mentor and coach team members to develop their skills and capabilities in devops and leadership. Provide technical advice and mediate technical decisions with broader impact in the engineering department. Understand how other departments work, and act as an enabler in the integration between the engineering team and outside teams, aligning objectives and achieving common goals. What will you bring to the team? Experience in leading engineering teams to deliver technically exciting projects. Solid experience as an engineer managing and deploying services at scale. Experience or desire in building a team, managing its morale, developing hiring strategies and the career aspiration of the members
