Desktop Support/ Euc Engineer L1/L2

Company Description Sharp Brains is a premier IT Services & Solutions Provider based in the UK, offering tailor-made solutions to meet unique business needs. They provide end-to-end IT solutions and on-demand/managed technical support globally. You can share the profiles at: Role Description This is a full-time on-site role for a Desktop Support/ EUC Engineer L1/L2 at Sharp Brains in Lübeck. The role involves daily tasks such as providing technical support for desktop computers, printers, troubleshooting issues, and ensuring desktop support. Language: English & Portuguese (Minimum B2 Local Language) Site Location: R. Alexandre Herculano 50, 1250-011 Lisboa, Portugal Work Permit: A work permit is a must. Supporting Hours: Support hours are divided by the onsite techs. 9:00 am – 6:00 pm CEST (variable). Qualifications Desktop Computers and Desktop Support skills Remote user troubleshooting skills and knowledge Technical Support and Printer Support skills Troubleshooting Outlook, Office 365, Active Directory, Windows 10/11 expertise Excellent problem-solving skills Customer service orientation Knowledge of networking and security protocols Relevant certifications (e.G., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) Strong communication skills and ability to work in a team #J-18808-Ljbffr