Job Description Our client, a leading organization in the technology sector, is seeking a highly skilled Desktop Support Engineer to join their team on an ongoing contract basis.
This role will involve providing essential IT support to a large user community on the Singapore campus, as well as deploying new technologies to enhance business operations.
Key Responsibilities: Hardware & Software Support: Install, configure, troubleshoot, and maintain desktop technology hardware and software, ensuring smooth operation across the user base.Audio-Visual Setup: Assist in the setup and operation of audio-visual hardware for meeting rooms and end-user requirements.Technology Deployment: Support the roll-out, deployment, and upgrade of desktop devices using imaging tools such as SCCM and Intune.Incident Management: Respond to IT incidents promptly, maintaining service level agreements (SLAs) and ensuring follow-up with users to resolve issues effectively.Office Relations: Assist with moving, disconnecting, and reconnecting desktop hardware during office moves, ensuring minimal disruption.Systems Administration: Provide business-as-usual (BAU) systems administration and support across technology infrastructure components.Telephony Support: Assist with the installation, maintenance, troubleshooting, and repair of office telephone systems when required.Asset management: Maintain accurate records for all corporate hardware and software assets, tracking lifecycle, and ensuring compliance with corporate policies.Documentation & Reporting: Utilize ServiceNow to log and track support work, ensuring all incidents and requests are properly recorded and monitored.Essential Skills: ServiceNow experience for incident management.Proficiency in MS Windows 10 & 11, and MS Office 365, including OneDrive.Strong experience with SCCM and Intune for imaging and deployment of desktop devices.Expertise in network imaging, PXE boot, and remote support tools.Familiarity with network patching and cabling.Hands-on experience with server room/comms room management.Excellent communication (both written and verbal) and interpersonal skills.Strong time management and ability to prioritize tasks in a fast-paced environment.Desirable Experience: At least two years of commercial experience providing desktop support in a professional IT environment.In-depth understanding of operating systems, software, hardware, and networking.Ability to troubleshoot and resolve complex technical issues effectively.A flexible, proactive attitude with the ability to adapt to changing business needs.Excellent communication and presentation skills, capable of interacting with stakeholders at all levels.Why Join Us? Dynamic Work Environment: Be part of a forward-thinking team that is at the front of technology and innovation.Career Growth: Opportunity to gain hands-on experience in a fast-paced, growing organization, and work with cutting-edge technologies.Collaborative Culture: Join a supportive, collaborative work environment where your contributions will directly impact the business.
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